“I have worked with many people from different generations, backgrounds, and professions and have learned that although the welcome is different, the need to feel welcomed is the same.”

Theresa's thoughts

Programs are always customized to client specifications.


Please contact Theresa to develop your custom program today.

“The purpose of human life is to serve, and to show compassion and the will to help others.”

Albert Schweitzer

Business Etiquette for
Health Care Professionals

Every member of a medical or dental practice plays an integral role in developing an effective patient service environment. Favorable first impressions, which are critical to a positive patient experience, impact perception of quality, promote effective communication with caregivers, and enhance satisfaction. 

This training program will help develop in your team, the skills needed to manage the important first impression and model the image of a professional, considerate, and properly-trained medical staff.

Topics include:

  • The first impression
  • Your company’s culture
  • Conversation and telephone skills
  • Professional appearance and uniforms
  • Creating patient loyalty
  • Privacy and confidentiality
  • Patient care
     - meeting and greeting
     - gathering information
     - preparing the patient
     - scheduling visits
     - after the appointment

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