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“The speed of communications is wondrous to behold. It is also true that speed can multiply the distribution of information that we know to be untrue.”

Edward R. Murrow

Business Communications

Communications Etiquette for a Digital Age

Pace and increasing virtuality of business has fueled adoption of a broad range of tools and technologies, but left a critical gap in terms of communications protocol.

This session focuses on developing your skill set to effectively leverage the full range of communications tools and techniques. Participants will learn how to select the appropriate tools and language for a variety of business scenarios and avoid classic communication errors.

Topics include:

  • Appropriate use of electronics
  • Email etiquette
  • Conference dos and don’ts
  • Telephone and voice mail protocol
  • Avoiding technology gaffes
  • The art of conversation
  • Handwritten notes
  • Texting and messaging


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